Privacy Policy

Version Effective Date: 01 May 2023 / Privacy Notice

Privacy Notice

NVPC is committed to safeguarding the personal data entrusted to it by individuals. This Privacy Notice (“Notice”) explains how NVPC collects, uses and discloses your personal data so we can serve you better. It also sets out how you can update us or request to be unsubscribed from our records.

In this Notice and under the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”), “Personal Data” refers to any data or information (whether true or not) about you from which you can be identified, either (i) from that data; or (ii) from that data and other information to which we have or are likely to have access. It includes information such as an individual’s name, identification number, address, mobile phone number, email addresses, photos and video images of a person.

2.1. Purposes for Personal Data collection, use and disclosure

NVPC may collect, use and/or disclose your Personal Data for the purposes listed below as well as for other purposes you specifically consent to:

a) Marketing and advocacy purposes, including but not limited to the following:

  •  To inform you about the products, services, events and activities of NVPC and its related organisations, as well as that of the non-profit organisations registered with, or other information which may be of interest to you.

b) Administration and servicing purposes, including but not limited to the following:

  • To create, administer and update your user account;
  • To verify your identity;
  • To communicate with you, carry out your instructions or respond to your queries/comments;
  • To administer your third-party interactions through NVPC (e.g. when you donate to or volunteer with non-profit organisations registered with;
  • To process and administer payments, billings, accounts, benefits/entitlements, credit and reference checks, debt-recovery matters;
  • To perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
  • For compliance monitoring and audit reviews;
  • To investigate allegations or suspicions of fraud, misconduct, any unlawful action or omission;
  • To archive, back-up or destroy Personal Data;
  • To inform you of changes and updates to our services, products, policies, terms and conditions and other administrative information.

c) Analytics, research, business development and improvement purposes, including but not limited to the following:

  • To understand and improve your user experience with our services, websites and mobile applications;
  • To derive further attributes relating to you based on your Personal Data, in order to provide you with more targeted and/or relevant information;
  • To improve the layout or content of the pages of our websites/mobile applications, and customise them for existing and prospective users;
  • To conduct surveys, data analysis of usage and activity trends, testing and monitoring and other research e.g. research on demographics and behaviour;
  • To improve, enhance and develop our current technology, operations, products and services;
  • To improve, enhance or develop new services, websites or mobile applications and new methods or processes for business operations;
  • To learn or understand behaviour and preferences of existing or prospective users and identify goods or services that may be suitable for them.

d) To comply with applicable rules, laws and regulations as well as the legal process or legal requirements of any government agency.

e) We may collect, use and disclose Personal Data on behalf of government agencies, in which case we shall do so in accordance with the government’s prevailing data management policies.


2.2. How we collect your Personal Data

NVPC may collect your Personal Data in various ways, including without limitation, when you:

a) visit our premises, which are monitored by CCTV surveillance;
b) visit our websites or use our mobile applications;
c) donate to NVPC or through our websites or mobile applications;
d) volunteer your time with NVPC or through our websites or mobile applications;
e) attend/participate in our events, as photos and/or video recordings may be taken;
f) register with us for our services or events/activities;
g) interact with any of our employees, interns, volunteers, board and committee members e.g. via meetings (physical and online), emails or telephone calls;
h) respond to our request for additional Personal Data;
i) request that we contact you, e.g. to be included in a mailing list;
j) respond to our initiatives or programmes;
k) participate in any research and/or survey conducted by us or our partners/vendors.

Your Personal Data may also be disclosed to NVPC by third parties with your consent, or where otherwise permitted by law.

We may also collect Personal Data where required or permitted by laws or regulations binding on NVPC for any purpose.


2.3. Who we may disclose your Personal Data to

We may provide your Personal Data to various third parties for the purposes mentioned above. Such third parties include without limitation:

  • financial institutions, payment processors and facilitators;
  • debt collectors;
    credit bureaus and other credit reporting agencies;
  • background check and anti-money laundering service providers;
  • cloud-based service providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • research partners, including those performing surveys or research projects in partnership with NVPC or on NVPC’s behalf;
  • API developers;
  • NVPC volunteers and interns;
  • NVPC-related organisations;
  • Professional advisors such as lawyers and auditors;
  • Any liquidator, receiver, official assignee/trustee, judicial manager or any other person appointed under or pursuant to any applicable law or court order in connection with the bankruptcy, liquidation, winding up, judicial management or any other analogous process in respect of any individual, company or business;
  • Law enforcement officials;
  • Government agencies and regulatory bodies;
  • Other third-party service providers including those engaged by non-profit organisations registered with;
  • Any other party to whom you authorise us to disclose your Personal Data.


2.4. Consent

NVPC shall always seek your consent to collect, use or disclose your Personal Data, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law.

NVPC may not be able to fulfill certain services if you are unwilling to provide consent to the collection, use or disclosure of certain Personal Data.

NVPC may assume that you have consented to the collection, use and disclosure of your Personal Data in situations where you provided Personal Data for obvious purposes.


2.5. Notification Obligation

Either before or when we collect your Personal Data, NVPC shall inform you of the purpose for which the Personal Data is collected, except when such Personal Data is provided by you for an obvious purpose (E.g. when you provide Personal Data to register for an event, as such the purpose is for that event participation).


2.6. Accuracy Obligation

NVPC generally relies on the Personal Data provided by you (or your authorised representative). To ensure that your Personal Data is current, complete and accurate, please update us if there are changes to your Personal Data by informing our Data Protection Officer at the contact details provided below (refer to Section 9 (Contacting Us)).

NVPC will not be responsible for relying on inaccurate or incomplete Personal Data provided to us. Failure to provide complete and accurate information may result in our inability to provide you with services you have requested and/or other administrative delays.


2.7. Transfer and Disclosure of Personal Data in and outside Singapore

NVPC may disclose Personal Data to internal/external parties located overseas for necessary and appropriate purposes. Such transfer shall be done in a manner that is secure and in accordance with PDPA requirements.